1. Introduction
This Refund Policy explains the circumstances in which payments made to Sysmorra Technologies (“Sysmorra”, “we”, “us”, or “our”) may be eligible for a refund.
Because Sysmorra provides cloud-based software and digital services that may be activated shortly after registration or payment, refund eligibility depends on the nature and status of the transaction and service.
2. Free Trials
Where a free trial is provided, customers are encouraged to evaluate the applicable product during the trial period before purchasing a paid subscription.
No refund is applicable to a free service for which no payment was collected.
3. Subscription Payments
Once a paid subscription has commenced and the applicable service has been activated or made available, subscription charges are generally non-refundable except where:
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A duplicate payment has been made;
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Payment was collected but the purchased service could not be activated due to an issue attributable to Sysmorra;
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An incorrect amount was charged due to a verified billing or technical error;
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A refund is required under applicable law; or
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Sysmorra otherwise approves the refund after reviewing the circumstances.
Change of mind, non-use of an available service, or failure to cancel before a renewal date does not automatically qualify a transaction for a refund.
4. Duplicate or Incorrect Payments
If the same intended transaction is charged more than once, or an incorrect amount is charged due to a verified payment or billing error, customers should contact us with the relevant transaction details.
Once verified, the eligible excess amount may be refunded through the appropriate payment channel.
5. Failed Transactions
If a payment fails but an amount is debited from the customer's account, the bank or payment service provider may automatically reverse the transaction.
Where Sysmorra has not received the funds, the reversal is normally handled by the customer's bank or payment service provider.
Where our records confirm receipt of an unintended payment, we will review the transaction and process any eligible refund.
6. Refund Requests
Refund requests should include sufficient information to identify the transaction, such as:
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Customer or organisation name
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Registered email address
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Invoice or transaction reference
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Payment date
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Amount
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Reason for the refund request
Additional information may be requested where reasonably necessary to verify the transaction.
7. Refund Method
Approved refunds will ordinarily be processed to the original payment method where supported by the applicable payment provider.
Where this is not technically possible, Sysmorra may arrange an appropriate alternative refund method after verification.
8. Refund Processing Time
Approved refunds will normally be initiated by Sysmorra within 5–7 business days after the refund request has been approved.
After Sysmorra initiates the refund, the time required for the amount to be credited to the customer's original payment method may vary depending on the payment gateway, issuing bank, card network, UPI provider, or other financial institution.
Customers will be informed where additional information is required to process a refund.
Delays occurring after a refund has been successfully initiated may be outside Sysmorra's direct control.
9. Cancellation and Refunds
Cancelling a subscription does not automatically create a right to a refund.
Subscription cancellations are governed by the Sysmorra Cancellation Policy, while refund eligibility is determined under this Refund Policy and applicable law.
10. Chargebacks and Payment Disputes
Customers are encouraged to contact Sysmorra first if they believe a transaction has been processed incorrectly.
This allows us to review the payment and attempt to resolve legitimate billing issues promptly.
Nothing in this policy limits any rights available to customers under applicable law or applicable payment-network rules.
11. Contact Us
For questions, assistance, complaints, cancellation requests, refund requests, or payment-related concerns, please contact:
Sysmorra Technologies
Customer Support: Raksha Parte
Email: support@sysmorra.com
Phone: +91 82912 64855
Website: sysmorra.com
Business Address: Sundaram Society, Sector - 16, Airoli, Navi Mumbai, Maharashtra - 400708