Draft notice: This draft is pending legal review. Content is provided for preview purposes only and does not constitute a binding agreement until formally published.
1. Service Description
Sysmorra Technologies provides cloud-based Travel ERP software on a subscription basis to travel agencies in India. The service includes access to the software platform, standard updates and support as described in your selected plan.
2. Eligibility
You must be a legally registered business entity or authorised representative of a travel agency to subscribe. You must provide accurate registration and contact information.
3. Account Registration
Account creation requires valid business details, authorised contact information and acceptance of applicable policies. Sysmorra may verify information before activation.
4. Subscription Plans
Plans, features, user limits and branch limits are as described on the pricing page at the time of subscription. Plan changes may be subject to separate terms when upgrade or downgrade features become available.
5. Billing
Subscription fees are billed in advance according to your selected billing cycle (monthly or annual). Invoices will reflect applicable taxes including GST at the prevailing rate.
6. Taxes
All prices are exclusive of GST unless stated otherwise. GST will be charged as applicable under Indian law and reflected on your invoice.
7. User and Branch Limits
Each plan includes defined user and branch limits. Exceeding limits may require a plan upgrade or additional licensing as communicated by Sysmorra.
8. Licence and Permitted Use
You receive a non-exclusive, non-transferable licence to use the software for your agency operations during an active subscription. Reverse engineering, resale or unauthorised access is prohibited.
9. Account Security
You are responsible for safeguarding login credentials and for activity under your accounts. Notify Sysmorra immediately of any unauthorised access.
10. Customer Responsibilities
You are responsible for the accuracy of data entered, compliance with applicable laws, and obtaining necessary consents from your customers for communications and data processing.
11. Data Ownership
You retain ownership of your business data. Sysmorra processes data to provide the service as described in the Privacy Policy.
12. Third-party Services
Payment gateways, WhatsApp, SMS and email services may be provided by third parties. Separate charges and terms may apply for such services.
13. Service Availability
We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated where practicable.
14. Maintenance
Sysmorra may perform maintenance, updates and improvements that temporarily affect availability.
15. Suspension
Accounts may be suspended for non-payment, security concerns, policy violations or legal requirements.
16. Termination
Either party may terminate as described in the Cancellation Policy. Upon termination, access ceases at the end of the paid period unless otherwise agreed.
17. Limitation of Liability
To the maximum extent permitted by law, Sysmorra's liability is limited to fees paid for the service during the preceding billing period. We are not liable for indirect or consequential losses.
18. Governing Law
These terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in India.
19. Contact Details
Legal and billing enquiries: billing@sysmorra.com. General support: support@sysmorra.com.