Privacy Policy

Effective date: 9 Aug 2026 Last updated: 26 Sep 2026

1. Introduction

Sysmorra Technologies (“Sysmorra”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you visit the Sysmorra website, register for an account, request a demonstration, contact us, subscribe to or use our products and services, make payments, or otherwise interact with us.

This Privacy Policy applies to the Sysmorra website, our cloud-based software products, customer portals, registration pages, support channels, and other services operated by Sysmorra, unless a separate privacy notice specifically applies.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1.1 Applicable Privacy and Data Protection Laws

Sysmorra Technologies operates from India and processes personal information in accordance with applicable privacy and data-protection laws and regulatory requirements in India, as amended from time to time.

Where applicable, we take reasonable steps to collect, use, store, process, disclose, retain, and protect personal information in accordance with such legal requirements.

If specific privacy or data-protection requirements apply to a particular service, type of information, customer, or processing activity, Sysmorra may provide additional notices, terms, or information as required.

Nothing in this Privacy Policy is intended to limit any rights available to individuals under applicable law.

2. Information We May Collect

Depending on how you interact with Sysmorra, we may collect the following categories of information.

Personal and Contact Information

We may collect information such as:

  • Name

  • Email address

  • Mobile or telephone number

  • Organisation or business name

  • Designation or role

  • Business address

  • Country or location information

  • Information submitted through contact, enquiry, demonstration, registration, or support forms

Account and Organisation Information

When an organisation registers for or uses a Sysmorra product, we may collect and process information required to create and administer the organisation's account, including:

  • Organisation details

  • Account administrator details

  • User names and email addresses

  • User roles and permissions

  • Subscription and plan information

  • Account status

  • Login and authentication-related information

Transaction and Billing Information

Where you purchase or subscribe to a Sysmorra service, we may process information associated with the transaction, including:

  • Invoice and billing details

  • Subscription information

  • Transaction reference numbers

  • Payment status

  • Payment method or payment channel

  • Payment gateway reference

  • Refund or settlement-related information, where applicable

We generally do not directly store complete card numbers, CVV details, UPI PINs, internet banking passwords, or similar sensitive payment authentication credentials.

Online payments may be processed by authorised third-party payment gateways or financial institutions. Payment information submitted on their payment interfaces is subject to their respective security practices and privacy policies.

3. Information Processed Through Sysmorra Products

Customers may enter, upload, store, or otherwise process business information through Sysmorra products.

Depending on the product being used, this information may include customer records, supplier information, quotations, bookings, invoices, accounting records, payment records, documents, communications, employee or authorised-user information, and other information required for the customer's business operations.

For such information, the subscribing organisation generally determines what information is entered into the service and the purposes for which it is used.

Customers are responsible for ensuring that they have the appropriate authority, permissions, notices, or consents required to enter and process personal information through Sysmorra services.

4. How We Use Information

We may use information collected or processed through our website and services to:

  • Create and administer customer accounts

  • Provide and operate Sysmorra products and services

  • Process subscriptions and payments

  • Generate invoices, receipts, and transaction records

  • Provide demonstrations and respond to enquiries

  • Provide customer and technical support

  • Authenticate users and maintain account security

  • Send service-related email, SMS, WhatsApp, or other communications

  • Send payment links, invoices, receipts, notifications, and account-related messages

  • Manage subscription, trial, renewal, suspension, and account lifecycle activities

  • Maintain and improve our products and services

  • Diagnose technical problems and prevent misuse

  • Maintain audit, security, and operational records

  • Detect or prevent fraud, abuse, and unauthorised access

  • Meet legal, tax, accounting, regulatory, and compliance requirements

  • Enforce applicable agreements and policies

Where required by applicable law, promotional or marketing communications will be sent in accordance with applicable consent and communication requirements.

5. Payment Processing

Sysmorra may integrate with third-party payment gateways and payment service providers to facilitate online payments.

When you choose to make an online payment, you may be redirected to or interact with a payment interface operated by the applicable payment service provider.

The payment provider may independently collect information required to process the transaction, such as card, UPI, banking, authentication, device, and transaction information.

Sysmorra may receive limited transaction information from the payment provider, such as:

  • Transaction or payment ID

  • Payment status

  • Amount

  • Payment method

  • Gateway reference

  • Settlement or refund status

  • Other information necessary for reconciliation and customer support

We use this information to confirm payments, maintain transaction records, generate receipts, reconcile payments, process eligible refunds, and provide related customer support.

Payment processing may also be subject to the privacy policy, terms, security procedures, and regulatory obligations of the applicable payment gateway, bank, card network, or payment service provider.

6. Third-Party Service Providers

We may use third-party service providers where reasonably necessary to operate our website and services.

These may include providers of:

  • Payment processing

  • Cloud infrastructure and hosting

  • Email delivery

  • WhatsApp or messaging services

  • SMS services

  • Analytics

  • Security and fraud prevention

  • Technical support and monitoring

  • Backup and storage

  • Other infrastructure required to operate Sysmorra services

Information is shared with such providers only to the extent reasonably necessary for the relevant service, contractual requirement, legal obligation, or legitimate business purpose.

Third-party services may operate under their own privacy policies and terms.

7. Cookies and Similar Technologies

Our website and applications may use cookies and similar technologies to support essential functionality, maintain sessions, remember preferences, improve security, understand website usage, and improve our services.

Some cookies may be necessary for login, authentication, security, and operation of the service.

Where required by applicable law, consent will be obtained before using non-essential cookies or similar technologies.

Users may control certain cookies through their browser settings. Disabling essential cookies may affect the operation of some website or application features.

8. Communications

Sysmorra may communicate with users through email, telephone, SMS, WhatsApp, or other supported communication channels.

Communications may include:

  • Account verification

  • Service notifications

  • Security notifications

  • Quotations and invoices

  • Payment links

  • Payment confirmations and receipts

  • Subscription or renewal information

  • Support responses

  • Product or operational updates

Where applicable, users may manage communication preferences or unsubscribe from promotional communications. Transactional, security, legal, and essential service communications may still be sent where necessary.

9. How We Share Information

We do not sell personal information.

We may disclose information where reasonably necessary:

  • To provide requested products or services

  • To payment gateways and financial service providers for transaction processing

  • To technology and infrastructure service providers

  • To communication providers for sending authorised messages

  • To professional advisers where necessary

  • To comply with applicable laws, court orders, regulatory requirements, or lawful government requests

  • To investigate suspected fraud, misuse, security incidents, or violations of our terms

  • In connection with a merger, acquisition, restructuring, or transfer of all or part of our business, subject to applicable legal requirements

We expect service providers processing information on our behalf to handle such information in accordance with applicable contractual and legal requirements.

10. Data Security

We use reasonable administrative, technical, and organisational safeguards intended to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication mechanisms, encryption where appropriate, logging, backups, infrastructure security, and restricted administrative access.

However, no internet transmission, electronic storage system, or software service can be guaranteed to be completely secure. Users are also responsible for protecting their passwords and account credentials and for restricting unauthorised access to their accounts.

11. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide our products and services

  • Maintain active customer accounts

  • Complete transactions

  • Maintain financial and accounting records

  • Resolve disputes and support requests

  • Prevent fraud or misuse

  • Maintain security and audit records

  • Meet contractual obligations

  • Comply with applicable legal, tax, regulatory, and record-retention requirements

Retention periods may vary depending on the nature of the information and the applicable legal or operational requirement.

When information is no longer required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable law and legitimate retention requirements.

12. User Rights and Choices

Subject to applicable law and relevant exceptions, individuals may have rights relating to their personal information, which may include the ability to:

  • Request access to personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure where legally applicable

  • Withdraw consent where processing is based on consent

  • Raise concerns regarding the processing of personal information

  • Manage certain communication preferences

Some requests may be subject to identity verification, contractual requirements, statutory retention obligations, fraud-prevention requirements, or other lawful exceptions.

Where information is controlled by an organisation using a Sysmorra product, requests concerning that information may need to be directed to the relevant organisation.

13. Children's Privacy

Sysmorra's business software and services are intended for businesses and authorised business users and are not designed for use by children.

We do not knowingly seek to collect personal information directly from children through our business registration and subscription services.

14. International Processing and Service Providers

Some technology, infrastructure, communication, or other service providers used by Sysmorra may process or store information in locations outside the user's state or country.

Where applicable, we take reasonable steps to use service providers and arrangements appropriate to applicable data-protection requirements.

15. Links to Third-Party Websites

Our website or applications may contain links to third-party websites or services.

Sysmorra is not responsible for the privacy practices, content, security, or operation of third-party websites. Users should review the privacy policies and terms of those services before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements.

The latest version will be published on this page with the applicable effective or updated date.

We encourage users to review this Privacy Policy periodically.

17. Privacy Requests & Grievance Contact

For questions, requests, or concerns regarding this Privacy Policy or the handling of personal information, please contact:

Contact Person: Raksha Parte
Email: support@sysmorra.com
Phone: +91 82912 64855
Organisation: Sysmorra Technologies
Website: sysmorra.com
Address: Sundaram Society, Sector -16, Airoli, Navi Mumbai, Maharashtra - 400708

We will review privacy-related requests and grievances and respond in accordance with applicable legal requirements.

Please include sufficient information in your request to enable us to identify the relevant account or interaction and respond appropriately.