Draft notice: This draft is pending legal review. Content is provided for preview purposes only and does not constitute a binding agreement until formally published.
1. Information We Collect
We collect information necessary to operate the Sysmorra platform website, process demo and contact requests, and provide subscription services.
2. Organisation Information
When you register or request a demo, we may collect agency name, business address, city, state, GSTIN, PAN and related business details.
3. User Information
We collect names, email addresses, phone numbers and role information for authorised users of platform administration and subscription accounts.
4. Demo Request Data
Demo forms collect agency details, contact information, estimated team size, enquiry volume, software preferences and scheduling preferences.
5. Contact Form Data
Contact submissions include name, organisation, email, phone, reason for contact, subject and message content.
6. Payment-related Information
When payment processing is enabled, transactions are handled by third-party payment gateways. Sysmorra does not store full card details on its servers. We may retain transaction references, amounts and invoice records.
7. Cookies
We may use cookies and similar technologies for session management, preferences and analytics where configured.
8. Logs
Server logs may record IP addresses, browser type, pages visited and timestamps for security and troubleshooting.
9. Communication Consent
Where you provide consent, we may contact you regarding demos, sales, support and service updates. You may withdraw consent subject to ongoing service requirements.
10. Third-party Service Providers
We may use providers for hosting, email, payment processing, WhatsApp, SMS and analytics. These providers process data under their own terms and our data processing arrangements.
11. Data Retention
We retain data for as long as necessary to provide services, comply with legal obligations and resolve disputes.
12. Security Practices
We implement reasonable technical and organisational measures including encryption for sensitive configuration, access controls and audit logging.
13. Data Rights
You may request access, correction or deletion of personal data subject to legal and contractual limitations. Contact us using the details below.
14. Privacy Contact
Privacy enquiries: support@sysmorra.com.