1. Introduction
This Cancellation Policy explains how customers may cancel subscriptions or services purchased from Sysmorra Technologies (“Sysmorra”, “we”, “us”, or “our”).
Sysmorra provides cloud-based software and digital services. As our services are generally activated electronically, cancellation of a subscription does not constitute cancellation or return of a physical product.
2. Free Trial Cancellation
Where a Sysmorra product is offered with a free trial, customers may discontinue use of the service at any time during the trial period.
Unless otherwise stated during registration, expiration or cancellation of a free trial does not create an obligation to purchase a paid subscription.
Access to trial services may automatically end, become restricted, or change to a limited-access status after the applicable trial period.
3. Paid Subscription Cancellation
Customers may request cancellation of a paid subscription by contacting Sysmorra using the contact details provided in Section 9 of this Cancellation Policy.
Cancellation normally prevents future renewal of the subscription. Unless otherwise required by applicable law or specifically agreed in writing, cancellation does not automatically entitle the customer to a refund for a subscription period that has already commenced.
4. Cancellation Before Renewal
Where a subscription renews periodically, customers should submit their cancellation request before the applicable renewal date to avoid the next billing cycle.
If a payment has already been processed, any refund request will be considered in accordance with the Sysmorra Refund Policy.
5. Annual and Long-Term Subscriptions
Cancellation of an annual or other prepaid subscription generally stops future renewal but does not automatically result in a prorated refund for the unused portion of the current subscription period.
Any exception will be handled in accordance with the applicable plan terms, contractual agreement, promotional conditions, applicable law, and our Refund Policy.
6. Effect of Cancellation
After cancellation or expiry, access to the relevant Sysmorra product may continue until the end of the already-paid subscription period, unless the account is suspended or terminated for security, misuse, legal, contractual, or other permitted reasons.
After the applicable access period ends, the account may become restricted, read-only, suspended, or inaccessible according to the applicable product and subscription lifecycle.
Customers should export or retain any records they are required to keep before their access ends, where export functionality is available.
7. Cancellation by Sysmorra
Sysmorra may suspend or terminate a service where reasonably necessary, including for:
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Non-payment or payment failure
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Material violation of applicable Terms and Conditions
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Fraudulent or unlawful activity
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Misuse of the service
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Security threats or unauthorised access
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Legal or regulatory requirements
Where reasonably practicable and appropriate, notice may be provided before suspension or termination.
8. Refunds Following Cancellation
Cancellation and refunds are separate processes.
Cancellation of a subscription does not by itself guarantee a refund. Any refund request will be reviewed according to the Sysmorra Refund Policy, applicable subscription terms, and applicable law.
9. Contact Us and How to Request Cancellation
To request cancellation of a Sysmorra subscription or for cancellation-related assistance, please contact us using the details below:
Sysmorra Technologies
Customer Support: Raksha Parte
Email: support@sysmorra.com
Phone: +91 82912 64855
Website: sysmorra.com
When submitting a cancellation request, please provide:
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Your organisation or business name
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Registered email address
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Product or subscription to be cancelled
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Invoice or subscription reference, if available
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Reason for cancellation, where applicable
We will verify the account and process the cancellation request in accordance with this Cancellation Policy.
Cancellation normally prevents future renewal of the applicable subscription. It does not automatically entitle the customer to a refund for payments already made. Any refund eligibility will be determined in accordance with our Refund Policy.
Where cancellation is successfully processed, confirmation may be communicated to the customer's registered email address or other registered communication channel.