1. Introduction
Sysmorra Technologies (“Sysmorra”, “we”, “us”, or “our”) provides cloud-based software and digital services. This Service Delivery and Activation Policy explains how Sysmorra products, free trials, paid subscriptions, and related services are delivered and activated.
Sysmorra's standard software products are delivered electronically. No physical goods are shipped for standard SaaS subscriptions.
2. Digital Service Delivery
Sysmorra products are generally delivered electronically through secure online access.
Depending on the applicable product and subscription, service delivery may include:
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Creation of an organisation or business account
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Provisioning of a dedicated organisation or tenant within the applicable Sysmorra product
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Creation of administrator or authorised-user access
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Access through a web-based application
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Login credentials, account invitation, or verification process
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Activation of features and modules included in the selected subscription plan
Customers are responsible for providing accurate information during registration and completing any required verification or payment steps.
3. Free Trial Activation
Where a Sysmorra product is offered with a free trial, an eligible organisation account may be provisioned after successful registration and completion of any required verification.
The applicable trial period, available features, usage restrictions, and other conditions may be displayed during registration or on the relevant product or pricing page.
No payment is required for a genuinely free trial unless otherwise clearly disclosed before registration.
At the end of the applicable trial period, access may expire, become restricted or read-only, or require conversion to a paid subscription in accordance with the applicable product and subscription terms.
4. Paid Subscription Activation
A paid Sysmorra subscription may be activated after:
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Successful registration or creation of the customer account
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Completion of required organisation information
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Successful confirmation of payment, where payment is required before activation
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Completion of any required verification or security checks
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Successful provisioning of the relevant product and subscription entitlements
For products supporting automatic provisioning, account creation and activation will normally begin after successful registration and, where applicable, confirmation of payment.
5. Expected Delivery and Activation
Standard Sysmorra cloud subscriptions are intended to be delivered electronically without physical delivery.
For automatically provisioned services, access may become available shortly after successful registration or payment confirmation.
Certain services may require additional processing time, particularly where they involve:
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Data migration
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Third-party integrations
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Custom configuration
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Enterprise implementation
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Manual verification
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Customer-specific setup
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Additional modules or services requiring configuration
Any separately agreed implementation or delivery schedule will be governed by the applicable quotation, order, agreement, or written communication.
6. Activation Confirmation
Where applicable, customers may receive account activation, login, subscription, or service information through:
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Registered email address
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Registered mobile number
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WhatsApp or another enabled communication channel
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Sysmorra website or customer portal
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Relevant Sysmorra product interface
Customers are responsible for ensuring that the email address, mobile number, and other information supplied during registration are accurate and accessible.
7. Payment Confirmation and Activation
Where payment is required before activation, Sysmorra will normally begin the applicable activation process after successful payment confirmation.
A payment appearing as debited from a customer's bank account does not necessarily mean that Sysmorra has received successful payment confirmation.
Where a transaction remains pending, failed, or unconfirmed, activation may be delayed until the payment status is successfully confirmed or reconciled.
Customers experiencing payment-related activation issues should contact Sysmorra support and provide the relevant transaction details. Customers should never provide passwords, OTPs, card PINs, CVV numbers, UPI PINs, or internet banking credentials to Sysmorra support.
8. Activation Delays
Service activation may occasionally be delayed because of circumstances including:
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Pending payment confirmation
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Payment gateway or banking delays
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Incomplete or incorrect registration information
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Account or identity verification requirements
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Security or fraud-prevention checks
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Technical problems
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Infrastructure or third-party service interruptions
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Scheduled maintenance
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Custom configuration or implementation requirements
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Circumstances outside Sysmorra's reasonable control
Where an account has not been activated after successful registration or confirmed payment, customers should contact Sysmorra support.
9. No Physical Shipping
Sysmorra's standard products are cloud-based software and digital services.
Accordingly, unless a particular order expressly states otherwise:
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No physical product is shipped
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No courier service is required
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No shipping charge applies
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No physical delivery tracking number is generated
Service delivery occurs through electronic account provisioning and online access.
10. Subscription Period
The applicable subscription or trial period will be communicated through the relevant pricing page, registration process, quotation, invoice, order confirmation, subscription information, or other applicable commercial document.
The commencement of a paid subscription will be determined according to the applicable purchase, activation, or billing terms.
Customers are responsible for renewing their subscriptions where renewal is required to maintain continued access.
11. Customer Responsibilities
To facilitate timely activation and continued access, customers are responsible for:
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Providing accurate registration and organisation information
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Maintaining valid email and mobile contact details
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Completing required payments
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Completing applicable verification requirements
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Protecting usernames, passwords, and authentication credentials
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Ensuring access is provided only to authorised users
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Providing information reasonably required for configuration or implementation
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Using the service in accordance with the applicable Terms and Conditions
Delays caused by incomplete, incorrect, or unavailable customer information may affect service activation.
12. Service Availability
Sysmorra aims to provide reliable access to its cloud services. However, uninterrupted or error-free availability cannot be guaranteed.
Access may occasionally be affected by maintenance, software updates, security requirements, infrastructure incidents, internet connectivity, third-party service interruptions, force majeure events, or other circumstances outside Sysmorra's reasonable control.
Planned maintenance and significant service-related information may be communicated through appropriate channels where reasonably practicable.
13. Expiry, Suspension and Reactivation
Access to a Sysmorra product may become restricted, read-only, suspended, or unavailable after expiration of a trial or subscription, non-payment, or other circumstances permitted under the applicable Terms and Conditions.
Where an account is eligible for reactivation, service access may be restored after the required payment, renewal, verification, or other applicable condition has been successfully completed.
Reactivation may require reasonable processing time depending on the product and circumstances.
14. Cancellation and Refunds
Cancellation of a Sysmorra subscription is governed by the applicable Cancellation Policy.
Eligibility for a refund is governed by the applicable Refund Policy.
Cancellation does not automatically create entitlement to a refund for an already-activated or commenced subscription.
15. Contact Us
If your Sysmorra account has not been activated after successful registration or confirmed payment, or you require assistance with service delivery or activation, please contact:
Sysmorra Technologies
Customer Support: Raksha Parte
Email: support@sysmorra.com
Phone: +91 82912 64855
Website: sysmorra.com
Please provide your organisation name, registered email address, applicable product, and payment or transaction reference where relevant so that we can identify and assist with your account.