1. Introduction
This Payment Policy explains the general payment terms applicable to products, subscriptions, and services purchased from Sysmorra Technologies (“Sysmorra”, “we”, “us”, or “our”).
By purchasing a paid Sysmorra product or service, the customer agrees to the pricing and payment terms presented at the time of purchase or otherwise agreed in writing.
2. Pricing
Subscription prices, billing periods, applicable features, and plan details may be displayed on the Sysmorra website, registration process, quotation, order, invoice, or other applicable commercial document.
Prices may vary according to the product, subscription plan, billing period, number of users, selected modules, usage, additional services, or other applicable commercial terms.
Applicable taxes will be charged as required by law.
3. Accepted Payment Methods
Available payment methods may include, depending on availability:
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UPI
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Credit cards
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Debit cards
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Net banking
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Bank transfer
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Other payment methods supported by our payment service providers
The methods available for a particular transaction will be displayed at the time of payment.
4. Payment Gateway Processing
Online payments may be processed through third-party payment gateways or financial institutions.
Customers may be redirected to, or interact with, the applicable payment provider's secure payment interface to complete the transaction.
Sysmorra generally does not directly store complete card numbers, CVV details, UPI PINs, internet banking passwords, or similar sensitive authentication credentials.
Payment processing may also be subject to the terms, privacy policy, security procedures, transaction limits, and processing rules of the applicable bank or payment service provider.
5. Payment Confirmation
A payment is considered successfully received by Sysmorra when the transaction has been confirmed through the relevant payment channel or otherwise reconciled in our records.
After successful confirmation, Sysmorra may generate or provide a payment acknowledgement, receipt, invoice, or other relevant transaction record.
6. Failed or Pending Payments
A transaction may fail or remain pending due to circumstances such as:
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Bank or payment gateway processing
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Network interruption
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Authentication failure
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Transaction limits
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Insufficient funds
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Technical interruption
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Risk or security checks
If an amount appears to have been debited but Sysmorra has not received confirmation of successful payment, customers should avoid making repeated payments without first checking the transaction status where possible.
Any reversal by the bank or payment provider may be subject to their processing timelines.
7. Duplicate Payments
If a customer is charged more than once for the same intended transaction, the customer should contact Sysmorra with the relevant transaction details.
After verification, an eligible duplicate payment will be handled in accordance with the Refund Policy and applicable payment-provider procedures.
8. Subscription Renewals
Recurring subscriptions may require renewal at the end of the applicable subscription period.
Where automatic recurring billing is offered and expressly authorised by the customer, charges may be processed according to the agreed billing schedule and applicable payment-provider requirements.
Where automatic billing is not enabled, customers may be required to manually complete renewal payment.
9. Failed Renewal
If a renewal payment is not completed successfully, Sysmorra may provide a grace period, restricted access, read-only access, suspension, or other account status according to the applicable product and subscription terms.
Service may be restored after the required payment is successfully received and processed, subject to applicable account conditions.
10. Taxes and Invoices
Applicable taxes, including GST where required, will be charged according to applicable law and the information provided by the customer.
Customers are responsible for providing accurate billing, business, address, and tax-registration information where required.
Invoices and receipts may be issued electronically.
11. Payment Disputes
Customers who believe that a payment has been incorrectly charged should contact Sysmorra through our official support channels with the relevant invoice, transaction, or payment reference.
We will review the available payment records and, where necessary, coordinate with the applicable payment service provider.
12. Refunds
Payments eligible for refund will be processed according to the Sysmorra Refund Policy.
13. Payment Support
If a payment is debited but the transaction is unsuccessful, remains pending, appears more than once, or is not reflected in the customer's Sysmorra account, please contact:
Email: support@sysmorra.com
Phone: +91 82912 64855
Please provide the organisation name, registered email address, transaction date, amount, and transaction/payment reference where available.
Customers should never send card PINs, CVV numbers, UPI PINs, internet banking passwords, OTPs, or other payment authentication credentials to Sysmorra support.